The modern workplace continues to change, impacted by multiple generations and a strong emphasis on individualization.   How do you deal with all the differences?  Do you know what your communication style is?  Do you think about the communication style of others?   This workshop identifies behavioral differences and styles of communication offering strategies to turn conflict into cooperation.

The workshop will cover:

• Who are Difficult People?

–       Differences

–       Behavioral Profiles

–       Communication Styles

• Ways to deal with Difficult People

–       Strategies and how to apply them

Webinar presented by:

Deirdre Pattillo, SPHR, SHRM-SCP

Project Manager – Employer Services

UTSA SBDC Center for Government Contracting

Información/Instrucciones para Asistencias:

Please Note: THIS WORKSHOP WILL BE OFFERED VIA WEBINAR. INFORMATION TO ACCESS THE WEBINAR VIA ZOOM WILL BE E-MAILED TO ALL REGISTRANTS PRIOR TO THE WEBINAR. THIS REMINDER E-MAIL WITH THE WEBINAR ACCESS DETAILS WILL BE SENT THE DAY OF THE WEBINAR AFTER 8 AM.  THE SUBJECT LINE OF THE E-MAIL WILL INCLUDE "WEBINAR REMINDER - WORKSHOP TITLE - WORKSHOP DATE"

This is a no-cost webinar! If you should have any questions, feel free to call: 210-458-2047 or email: sbdcworkshop@utsa.edu. 

If a training session be cancelled for any reason, notification will be sent out via email as soon as practical, along with rescheduling information if available.